Welcome to Global Brandt Sales Store’s FAQ section. Here you’ll find answers to common questions about our premium seating solutions, shipping policies, payment methods, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
Q: What types of chairs do you specialize in?
A: We offer a comprehensive range of premium seating solutions including: Accent Chairs, Banquet Chairs, Bar Stools, Executive Chairs, Classroom Chairs, Drafting Chairs, and many more specialty seating options. Our collection focuses on both style and ergonomic comfort.
Q: Are your chairs suitable for commercial use?
A: Absolutely! Many of our chairs, particularly our Banquet Chairs, Bar Stools, and Executive/Managerial Chairs, are designed for commercial environments like offices, restaurants, and hospitality venues. They’re built to withstand frequent use while maintaining comfort.
Q: Do your chairs come with assembly instructions?
A: Yes, most of our chairs require some assembly and come with all necessary tools and clear instructions. Some simpler designs may come fully assembled.
Ordering & Account Questions
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. For standard shipping via DHL/FedEx, you’ll get detailed tracking. For free shipping via EMS, basic tracking is provided.
Q: Can I modify or cancel my order after placing it?
A: You may request order modifications or cancellations within 12 hours of placing your order by contacting our customer service. After this period, your order will likely be in processing and cannot be changed.
Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer two shipping methods:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Shipping: 15-25 business days via EMS for orders over $50 (basic tracking included)
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Shipping: 15-25 business days via EMS for orders over $50 (basic tracking included)
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some Asian regions and remote areas. Please note that customs fees or import taxes may apply depending on your country’s regulations.
Q: How long does order processing take?
A: We typically process orders within 1-2 business days. During peak seasons, processing may occasionally take slightly longer. You’ll receive notification when your order ships.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be in original condition with all packaging. Please contact our customer service to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or defective product.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.
Product Care & Maintenance
Q: How should I clean and maintain my chairs?
A: Cleaning methods vary by material. Generally:
– Fabric chairs: Vacuum regularly and spot clean with mild detergent
– Leather chairs: Wipe with damp cloth and use leather conditioner periodically
– Metal/plastic chairs: Clean with mild soap and water
Always refer to the specific care instructions included with your product.
– Fabric chairs: Vacuum regularly and spot clean with mild detergent
– Leather chairs: Wipe with damp cloth and use leather conditioner periodically
– Metal/plastic chairs: Clean with mild soap and water
Always refer to the specific care instructions included with your product.
Q: Do you offer replacement parts for chairs?
A: Yes! We carry a wide selection of Chair Parts & Accessories including casters, armrests, and back supports. Contact us if you need specific replacement parts.
Still Have Questions?
Our customer service team is happy to help with any additional questions about our premium seating solutions. Contact us at [email protected] or visit our website at aboutchairssale.com.
At Global Brandt Sales Store, we’re committed to delivering more than just chairs – we deliver comfort, style, and exceptional value right to your doorstep.