At Global Brandt Sales Store, we are committed to providing premium seating solutions with exceptional service. Below you’ll find detailed information about our shipping and returns policies to ensure a smooth purchasing experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship worldwide (excluding certain remote areas in Asia). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges Policy

We stand behind the quality of our premium seating solutions. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • You must provide proof of purchase

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Bean Bag Chairs (once opened)
  • Custom or special order items (including certain Big & Tall Chairs configurations)
  • Chair Parts & Accessories that have been installed or used
  • Clearance or final sale items

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our returns team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Global Brandt Sales Store Team,

I would like to request a [return/exchange] for my recent purchase:

Order Number: [Your Order Number]
Order Date: [Purchase Date]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify]
[For exchanges only] I would like to exchange for: [Product Name and Quantity]

Please advise on the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 2 business days, our team will:

  • Verify your request
  • Provide a Return Merchandise Authorization (RMA) number
  • Send return shipping instructions

Step 3: Package and Ship Your Return

Carefully repackage the item(s) in the original packaging and include all accessories. Affix the provided return label and ship to:

Global Brandt Sales Store Returns
4305 Parkway Drive
Tucson, AZ 85705
USA

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)

Please allow 7-10 business days for the refund to appear on your credit card statement, depending on your financial institution.

Exchange Process

For exchanges:

  • We will ship your replacement item once the original item is received
  • If the replacement item is of higher value, you’ll be charged the difference
  • For lower value items, we’ll refund the difference

Damaged or Defective Items

If your Classroom Chairs, Bar Stools, or other items arrive damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost

Commercial Purchases

For bulk orders of Banquet Chairs or other commercial purchases, please contact our business sales team at [email protected] for specialized return assistance.

Questions?

Our customer service team is happy to assist with any questions about our shipping or returns policy. Contact us at [email protected] or call +1 (520) XXX-XXXX during business hours (9am-5pm MST, Monday-Friday).

We appreciate your business and strive to make every seating solution purchase from aboutchairssale.com a satisfying experience.